FAQ
1. How long does it take to process my order?
Answer: We typically process orders within 1-3 business days. However, please note that during peak seasons or sales events, processing times may be longer.
2. How long does shipping take?
Answer: Shipping times vary depending on the destination country and shipping method selected at checkout. Typically, standard shipping takes 7-14 business days, while expedited shipping takes 3-5 business days. It can take longer time in that case we will inform you.
3. What payment methods do you accept?
Answer: We accept a variety of payment methods, including credit/debit cards and Google Pay. You can view the full list of payment methods at checkout.
4. What is your return policy?Answer: We accept returns for most products within 30 days of delivery, as long as they are unopened and in their original packaging. Please see our Refund Policy for more details.
5. How do I track my order?
Answer: Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track your order on our website or on the carrier's website.
6. Do you offer international shipping and how long time does it takes?
Answer: Yes, we ship worldwide. However, please note that shipping times may vary depending on the destination country. But due to shipping and customs regulations, we are unable to ship to certain countries. If you do not see your country listed during checkout, please contact us to confirm. We apologize for any inconvenience and kindly ask that you refrain from placing an order at this time. Please note that this list is subject to change and we will do our best to update it accordingly. We appreciate your understanding and thank you for considering our products.
7. What should I do if I receive a damaged or defective product?
Answer: If you receive a damaged or defective product, please contact our customer service team within 24 hours of receiving the product, provide pictures or video and we will provide instructions on how to return the item for a replacement or refund.
8. Can I cancel my order?
Answer: If your order has not yet been processed or shipped, you may be able to cancel it. Please contact our customer service team as soon as possible to request a cancellation. Please note that an administration fee may be deducted from your refund. If your order has already been processed or shipped, we will be unable to cancel it. In this case, you can refer to our return policy for instructions on how to return the product.How do I contact customer service? Answer: You can contact our customer service team by email or phone. Please visit our Contact Us page for more information.
9. Do you offer any promotions or discounts?
Answer: Yes, we occasionally offer promotions and discounts to our customers. Please sign up for our newsletter to receive updates on our latest offers and deals.
10. What are your shipping options?
11. What country do you ship to?
Answer: We ship internationally.
12. What is your return policy?
Answer: Please read Terms & Conditions.
https://aladdinsgenie.com/pages/terms-conditions
13. How can I track my order?
Answer: Once you have completed your payment and provided a correct email address, you will receive an order confirmation. When your items have been shipped, you will receive an email with the tracking number for your package, allowing you to monitor its delivery progress.
14. What happens if my order is lost or damaged during shipping?Answer:
15. Do you offer gift wrapping or special packaging?Answer:
16. Can I cancel or modify my order after it has been placed?
Answer: Normally we have up to 3 working days to process the orders that are beeing placed. Therefor you need t
17. How do I contact customer support if I have questions or concernsAnswer:
18. What payment methods do you accept?Answer:
19. How long does it take to process and ship orders?Answer:
20. Can I get a discount for ordering in bulk?Answer:
21. Do you offer any promotions or coupons?
Answer: Yes, we offer promotions and coupons. If you are a first-time buyer, please contact us to receive a 15% to 20% discount coupon. We also periodically offer other promotions and discounts, so be sure to check our website or social media channels for updates.
22. How can I leave feedback or review a product?
Answer: We welcome your feedback and reviews! You can leave a review on our website by going to the product page of the item you want to review and clicking on the "Leave a Review" button. Alternatively, you can leave a review on our social media channels or on third-party review sites. We value your opinions and strive to provide the best possible products and services, so your feedback is greatly appreciated.
23. What forms of payment do you accept?Answer:
24. How do I know if a product is suitable for my skin/hair type?Answer:
25. Can I receive a sample of a product before I purchase it?Answer:
26. Do you offer gift wrapping or personalized messages with orders?Answer: