Widerrufsrecht


Returns: We do not accept returns on opened product sealing, used products, or damaged items. If your order is damaged during delivery, please contact us within 24 hours of receipt and we will work with you to resolve the issue.

  • Due to the nature of our products, we do not accept returns on opened product packaging, used products, or damaged items. If you receive a damaged item, please contact our customer service team within 24 hours of receiving your order to request a replacement or refund. We are not responsible for return shipping costs unless the item received is damaged or incorrect.

Damaged and returns

  • Please note that due to our policy of including shipping costs in the item price, a full refund may not be possible. Any applicable fees, such as a restocking fee or administration fee, may be deducted from the refund amount. We encourage you to read our refund policy carefully before making a purchase, and to contact us if you have any questions or concerns.
  • Due to the nature of our products, we do not accept returns on opened product packaging, used products, or damaged items. If you receive a damaged item, please contact our customer service team within 24 hours of receiving your order to request a replacement or refund. We are not responsible for return shipping costs unless the item received is damaged or incorrect.
  • If products are damaged when delivered, please contact us within 24 hours of receiving the product and provide photographic evidence of the damage. We will do our best to resolve the issue and make it right for you.
  • Returns: We do not accept returns on opened product sealing, used products, or damaged items. If your order is damaged during delivery, please contact us within 24 hours of receipt and we will work with you to resolve the issue.
  • work with you to resolve the issue.

Free Gift Promotion – Terms & Return Policy

1. Free Gift Eligibility
From time to time, we may offer promotional items ("free gifts") that can be claimed using a discount or promo code. These items are provided free of charge; you may only be required to cover shipping and handling fees.

2. No Refunds or Exchanges
All free gift items are non-refundable and not eligible for exchange. This policy applies regardless of reason, including change of mind or dissatisfaction.

3. Shipping Fees
Any shipping fees paid in relation to a free gift promotion are non-refundable.

4. One Per Customer 
Each customer is eligible to claim one free gift per promotion unless otherwise stated. Multiple orders or attempts to bypass this limit may result in order cancellation.

5. Agreement to Terms
By claiming a free gift, you agree to these terms and acknowledge that the item is promotional and not a regular purchase.

Product Description Disclaimer and Usage Guidelines

  • We are a webstore that sells products from various suppliers and manufacturers. While we try our best to ensure that the product descriptions are accurate, there may be instances where the information provided by the suppliers or manufacturers may not be entirely correct or up-to-date. Therefore, we cannot be held responsible for any errors or omissions in the product descriptions, including but not limited to the color, size, or other specifications of the product.

    By purchasing from us, customers agree to accept full responsibility for any risks associated with the use of the product. We recommend that customers carefully read the product labels, instructions, and warnings before using any product purchased from our webstore. It is important to follow the recommended usage instructions, as improper use of a product may result in adverse effects or harm.

    We strive to only sell high-quality products from reputable suppliers and manufacturers. However, we cannot guarantee the performance or effectiveness of any product, as results may vary depending on individual skin type, health condition, or other factors.

    We appreciate your understanding and cooperation in this matter. If you have any further questions or concerns, please do not hesitate to contact us.